While we marched towards this goal, we have found opportunities to make critical improvements to Scholars Portal Journals, which we share here with the wider OCUL family. We conceptualized a PDF pitstop as a method to remediate - and verify - at blazing speeds the quality of library materials. In response, we formed a tiger team that included the Laurier Library Web Accessibility Advisor, librarians from different universities and Scholars Portal. The library reading experiences for patrons who are blind in Ontario universities is far from okay. Moderator: Jacqueline Whyte Appleby Marching towards a PDF pitstop: Improving Scholar Portal Journals for blind users across Ontario along the way (Ashley Shaw, Mark Weiler, Bartek Kawula, Aneta Kwak, Matt Thomas) Mises à jour de l'équippe de Scholars Portalįriday Content Services: Scholars Portal Journals, Scholars Portal Books Présentation de l'évolution de l'offre de services et de ressources de langue française pour appuyer les études et la recherche de nos communautés francophones, en particulier avec l'utilisation de Scholars Portal : expérience de la bibliothèque J.N. Modérateur : Guinsly Mond ésir Valorisation des ressources de langue françaises en bibliothèque universitaire (Leïla Saadaoui, Univeristé Laurentienne) Update from the Future of Collections and Resource Sharing working group (Amy Greenberg, Scholars Portal) Scholars Portal Day. The working group would like to share their findings and share ideas to further improve the quality of service that is provided. This assessment identified important areas to focus on during the training and retraining of our operators, as well as the essential service metrics to look for going forward. The purpose of this research was to provide some measure of the quality of our virtual reference service in accordance with RUSA guidelines. ![]() ![]() In addition, Scholars Portal completes assessments based on User Satisfaction Surveys. Currently, Ask A Librarian service assessments are based on use rather than quality, and are done individually by each institution. Performing regular quality assurance assessments will ensure we are providing the highest service quality to our users, as well as help to identify knowledge gaps and areas that require additional training for our operators. ![]() In 2021, a working group was struck to develop a tool to assess the quality of service provided by Ask operators. The Ask A Librarian service launched in 2011 and many of our practices and training materials have remained consistent over the last decade. Completing a Quality Assurance assessment on Ask a Librarian reference service (members of the Ask Transcript Review working group) At first, the uptake was slow but with enhanced visibility on our website and promotion through our LMS, on the library website and social media, our texting service became one of our biggest triumphs. In 2019, we participated in a Texting Pilot Project, along with 5 other libraries. In addition, Access Services which consists of Stacks Services, Circulation, Storage, Reserves and ILL joined the service in 2021. Library staff is able to meet our patrons at the point of need it enhances the user experience and connects students and faculty to Carleton’s resources and services.Ĭarleton University has been a member of the chat services since 2017. “Ask a Librarian” plays a vital role as a central communication tool for our library users. From Zero to Hero: the true story behind Carleton’s texting success (Aleksandra Blake & Sherri Sunstrum, Carleton University) Open Journal Systems is an important aspect of the Open Access movement, and the lightning talk will draw attention to how Scholars Portal has greatly facilitated that effort. The change streamlined the workflow and maintenance of both the software and associated hardware. In the recent past, Scholars Portal took over the hosting of Open Journal Systems from MacOdrum Library at Carleton University. Journal hosting at Scholars Portal (Alisdair MacRae & Valerie Critchley, Carleton University) Hear how Scholars Portal and the University of Toronto Libraries mobilized the work order functionality in Alma to replace a makeshift process of delivering books for scanning in support of the Accessible Content E-Portal (ACE). ![]() Moderator: Sabina Pagotto Harnessing Alma work orders to support the Accessible Content E-Portal (Harjinder Rana & Susan Bond, University of Toronto) Leslie Weir, Librarian and Archivist of Canada Client Services: Accessible Content ePortal, Ask a Librarian, Publishing Services, RACER
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