![]() If you are on macOS Big Sur or later, the Wi-Fi icon may not be visible on the menu bar. To check this, click the Wi-Fi icon from the top menu bar and see if the Mac is connected to the right network or not. Ensure you are connected to the correct networkĪt times, when you are in a place with multiple known or free open Wi-Fi networks, your Mac may connect to such a network that has no internet access or extremely poor speed. Please continue reading to fix this issue. In case you can access the internet on other devices, that means the problem lies on your Mac and not the network. See if their service is temporarily down or if you have a pending bill. In this case, contact your internet service provider and ask for a fix. If you cannot use the internet even on other devices, the problem is with the network and not your Mac. To check this, connect any other device like your phone to the same Wi-Fi and try visiting a website. Before moving to the fixes, it is essential to know whether the issue is with the particular network or your computer. Suppose your Mac is connected to your home or office Wi-Fi, but the internet isn’t working. Fix for when the internet is not working on your Mac 1. We show you the solutions to fix MacBook not connecting to Wi-Fi, connected to Wi-Fi but no internet, and other similar network connectivity issues. If you are in a similar situation, this guide will help. This affects everything from using essential work apps like Slack, to browsing social media, enjoying YouTube, or shopping online. Make sure you have recent backups in any case.When Wi-Fi or Ethernet is not working on your Mac, you are cut off from accessing the web. This will fix the problem when OS X is started afresh, but obviously has the big downside of deleting other data. If you don’t mind losing data, it may be simpler to use Recovery Mode to just Reinstall OS X. Read the full steps on Apple’s Support Site and take care not to delete anything but the file in question. ![]() Rm -rf “/Volumes/Macintosh HD/System/Library/Extensions/AppleKextExcludeList.kext” You’ll have to restart the Mac in Recovery mode and manually delete the offending files through Disk Utility and Terminal. If you can’t connect to WiFi, the steps are a bit more involved. After rebooting, the Ethernet port should work again. Type the following command into the command line it will ask for your admin password: If you can connect to WiFi, then luckily updating the file to restore the functionality of the Ethernet cable is easy. If the number is 3.28.1, you need to update the profile. Look for rows labelled ‘Incompatible Kernel Extension Configuration Data’ and find the most recent version installed. Find the Software section and select Installations. To check your Incompatible Kernel Extension Configuration version number, hold the Option key and click the Apple menu. It seems that Apple accidentally blacklisted its own networking kext, which is the cause of the issue. If the number reads 3.28.1, you’ll need to update the configuration to get the Ethernet port working properly. If your Ethernet port has stopped working on your Mac, check System Information to find the version number of the Incompatible Kernel Extension Configuration file installed. Luckily, the software problem isn’t permanent and the bug can, usually, be easily resolved.Īpple has already fixed the Ethernet software problem for users going forward. Apple has now officially acknowledged the problem on its support pages. ![]() Many users complained about the issue online: they had randomly found their Macs no longer connecting to the Internet and their Ethernet port simply not working. If Apple hasn’t yet made the Ethernet network port on your Mac obsolete by not including it, as is the case with most Macs sold today, then it may have accidentally broke the port last week in an OS X kernel extension update.
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